Privacy Policy

Hydro Fix ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit myhydrofix.com, request a quote or consultation, download a guide, use one of our calculators, or otherwise interact with our services.

1. Who We Are

Hydro Fix is a drainage solutions provider serving residential, commercial, golf, sports, and solar customers in Georgia, Florida, North Carolina, South Carolina, and Tennessee. You can reach us by phone at (770) 405-9911 or by email through the contact form on our website.

2. Information We Collect

2.1 Information You Provide

When you fill out a form on our website (request a free evaluation, download a guide, contact us, use a calculator with the option to save results, etc.), we collect:

• Name
• Email address
• Phone number
• Property address or service location
• Information about your drainage problem or project
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we (and our analytics and advertising partners) automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages viewed, time on site, and referring URL
• Interaction data (clicks, scroll depth, form submissions)
• Cookies and similar tracking identifiers (see our Cookies Policy)

2.3 Information From Third Parties

We may receive information about you from third-party sources such as Google Ads, Meta (Facebook) Ads, lead generation partners, and CRM platforms (Monday.com) when you interact with our ads or have been referred to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, consultations, and services
• Schedule and conduct property evaluations
• Send you the guides, calculator results, or other materials you request
• Follow up about pending estimates, projects, and customer service issues
• Send marketing communications (only if you have opted in or have a customer relationship with us — you can unsubscribe anytime)
• Operate, maintain, and improve our website
• Measure the effectiveness of our advertising
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4. Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business — for example, our CRM (Monday.com), email/SMS providers, scheduling tools (Google Calendar), payment processors, and hosting providers (Netlify).
• Marketing & analytics partners — Google Analytics, Google Tag Manager, Meta (Facebook) Pixel, and similar services that help us understand site usage and ad performance.
• Professional advisors — accountants, lawyers, and consultants bound by confidentiality.
• Legal & safety — when required by law, subpoena, or court order, or to protect the rights, property, or safety of Hydro Fix, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of business assets, in which case your information may be transferred to the successor entity.

5. Cookies & Tracking

We use cookies and similar tracking technologies on our website. For full details, see our Cookies Policy. You can control cookies through your browser settings, and most ad-tracking can be opted out via the NAI or DAA opt-out tools.

6. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry and lead records are typically retained for up to 7 years. You can request deletion of your data at any time (see Your Rights, below).

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information.
• Opt-out of marketing — unsubscribe from marketing emails at any time using the unsubscribe link in our messages, or by contacting us.
• Do Not Sell or Share — we do not sell personal information. If you live in a state that grants this right (California, Colorado, Connecticut, Virginia, etc.), you can confirm by contacting us.

To exercise any of these rights, email us through the contact page or call (770) 405-9911. We will respond within 45 days.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or electronic storage is 100% secure. If you become aware of a security issue, please contact us immediately.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated" date above. Material changes will be communicated more prominently (such as a banner on the site or an email notice).

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Hydro Fix
• Phone: (770) 405-9911
• Website: myhydrofix.com/contact